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Do you want to change the world? We do, too.

Solar penetration is less than 1%, but just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to change the way energy is produced, distributed and consumed, and we're looking for talented, committed people to help us drive our growth and achieve our goals.

SunPower is a solar energy solutions company with a rich heritage of pioneering the best solar technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency, and performance. SunPower offers the only solar + storage solution designed and warranted by one company that gives customers control over electricity consumption. Through design, installation, maintenance, and monitoring, SunPower provides its world-class solar solutions to residential and commercial customers across the U.S.

SunPower is changing the way our world is powered every day with a brilliant, passionate, and driven team of more than 2,500 in North America and the Philippines. In an industry that is reshaping the world's energy future, there's no better place to be than SunPower.

We believe that our employees create our brand - with each project, each communication, each task completed and each interaction. SunPower welcomes the forward thinkers, the future savers of the world, the freedom chasers and all those demanding better, cleaner energy.

Role Summary

SunPower is seeking a process improvement expert to join our team. As an Innovation and Process Improvement professional, you will be a part of the Customer Care team and will collaborate with stakeholders across the business. You will look holistically at the business processes and will review each phase of a process, assess its efficiency and value to the business, evaluate controls, and ideate to identify disruptive innovative or process enhancement opportunities. The Sr. Program Manager, reports to the Director, Innovation and Process Improvement (this role may be virtual) and will be responsible for improving the overall Quality for Customer Care.

The successful candidate will have a unique blend of analytical and creative thinking, innovation, and appeal for technology solutions, while still being able to drive scalable improvements with existing tech.

Problems you will solve/Key responsibilities including but not limited to
  • Develop and redesign processes for key business functions to drive business goals and objectives, improve process maturity and expand automation wherever possible
  • Conduct/lead business process analysis to understand the needs of the organization and translate those needs into clear specifications
  • Ensure program processes are simple, executable, and sustainable for future use with manageable rollout plans
  • Serve as a change agent and drive a continuous business improvement philosophy by helping create a Continuous Improvement Culture across the organization through the introduction of simple Lean Six Sigma operational tools such as Gemba, Kaizen to engage agents in problem-solving and driving innovation for our customers
  • Ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives
  • Define appropriate performance metrics to measure progress against goals and evaluate the effectiveness and efficiency of business processes.
  • Act as an advocate for the customers as well as the customer care agents to drive and sustain improvements at all levels of the organization.
  • Effectively influence stakeholders/project teams and be well-skilled in both oral and written communication

Minimum Qualifications
  • Bachelor's degree in a business or analytical field (STEM preferred)
  • Experience defining program requirements and using data and metrics to determine improvements
  • 7+ years of experience delivering cross-functional projects OR
  • 7+ years of experience in program or project management OR
  • 7+ years of experience working cross-functionally with tech and non-tech teams OR
  • 7+ years of Total Quality Management, Lean, or other process improvement experience
  • Lean Six Sigma or Project Management Certification
  • Well versed in Microsoft Products, specifically Excel and Visio
  • Strong analytical skills with an ability to test, validate, and measure process quality
  • Ability to analyze a business process, articulate, and implement recommended improvements
  • Excellent interpersonal, written communication and presentation skills
  • Proven ability to effectively lead change initiatives and exercise influence without authority with a bias for proactive, preventive action

Preferred Qualifications
  • Six Sigma Black Belt or Lean Certification
  • MBA or Master's degree in Industrial Engineering (or other STEM fields)
  • Experience working in a transactional/customer service environment
  • Experience with managing projects with complexity and proven ability to deal with ambiguity

Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.


Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company's obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicantsand employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.

SunPower Values
  • Put Customers First
  • Win Together
  • Lead Decisively
  • Innovate Relentlessly
  • Do the Right Thing

Job Information

  • Job ID: 60525262
  • Location:
    Austin, Texas, United States
  • Position Title: Sr. Program Manager - Innovation and Process Improvement
  • Company Name: SunPower
  • Job Function: Project Management
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